Privacy Policy

for Tracki • Last updated: 2025-09-26

This Privacy Policy explains how Tracki (“we”, “us”, or “our”) collects, uses, shares, and safeguards information when you use our mobile application and related services (collectively, the “Service”). By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.

1) Information We Collect

• Account & Profile: name, username, email address, password or auth tokens, profile image, and related account details you provide.
• Content & Activity: actions you take in the app (e.g., saves, follows, preferences), support messages, and feedback.
• Device & Usage: IP address, device model, OS version, app version, language, crash logs, diagnostics, and analytics about how you use the Service.
• Location (optional): if you grant permission, we may collect approximate or precise location to enable location‑based features. You can disable this in your device settings.
• Cookies / Identifiers: if you visit our website or web views, we may use cookies and similar technologies to remember settings and measure performance.

2) How We Use Information

• Provide, operate, and improve the Service.
• Personalize features, content, and recommendations.
• Communicate with you about updates, security alerts, and support.
• Monitor performance, debug, and prevent abuse or fraud.
• Comply with legal obligations and enforce our terms.

3) Legal Bases (GDPR)

Where applicable, we process personal data under these legal bases: (a) your consent; (b) to perform a contract with you; (c) our legitimate interests in providing and improving the Service and keeping it secure; and (d) legal obligations.

4) Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service providers that help us with hosting, analytics, customer support, and similar functions, under confidentiality obligations.
• Legal & safety authorities if required by law or to protect rights, safety, or property.
• Business transfers in connection with a merger, acquisition, or asset sale, subject to this Policy.

5) Data Retention

We keep personal information only as long as necessary for the purposes stated in this Policy, unless a longer retention period is required or permitted by law. We use criteria such as account status, feature usage, and legal obligations to determine retention periods.

6) Data Security

We implement reasonable technical and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7) Children’s Privacy

The Service is not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

8) International Transfers

Your information may be processed and stored in countries other than where you live. When we transfer personal data internationally, we use appropriate safeguards (such as Standard Contractual Clauses) where required by law.

9) Your Rights & Choices

• Access, correction, deletion: You can request a copy, ask to correct inaccuracies, or ask us to delete your personal data.
• Consent withdrawal: Where processing is based on consent, you may withdraw it at any time.
• Objection & restriction: In certain cases you may object to or request restriction of processing.
• Data portability: You may request a machine‑readable copy of your data, where applicable.
• Marketing: You can opt out of non‑essential emails by using the unsubscribe links or contacting us.

10) Third‑Party Services

The Service may link to or integrate third‑party services (e.g., sign‑in, analytics, or payment providers). Your use of those services is governed by their privacy policies. We encourage you to review them.

11) Cookies & Similar Technologies

We use cookies, device identifiers, and similar technologies to operate the Service, remember preferences, and analyze usage. You can control cookies via your browser settings, but some features may not function properly without them.

12) Notifications & In‑App Permissions

With your permission, we may send push notifications and access certain device features (such as camera, photos, or location) to enable specific functionality. You can manage these permissions in your device settings.

13) Data Deletion & Account Closure

You may request deletion of your account and associated personal data at any time by contacting us at hexacodes.lb@gmail.com. We will respond within a reasonable period and delete data unless retention is required by law.

14) Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new “Last updated” date and, if changes are material, take additional steps to notify you.

15) Contact Us

If you have questions, requests, or complaints about privacy, contact us at hexacodes.lb@gmail.com. You also have the right to contact your local data protection authority.

© 2025 Tracki. All rights reserved.